You Focus on Why You’re at Sea.
KVH Will Focus on You.
We know how harsh the marine environment is. That’s why we focus on ensuring the long-term health of your SATCOM investment.
Technical Assistance Packages
To ensure that you’re maximizing the performance and availability of your SATCOM products, make sure you’ve selected the KVH OneCare package best suited for your vessel and operations to ensure you have the right level of technical assistance:
Standard Package: Think of the Standard Package as an extension of your mini-VSAT Broadband airtime plan. It provides the following services:
24/7/365 technical support for your KVH TracPhone VIP-series system, via local access numbers around the world
Support lines staffed by knowledgeable KVH team members, backed by translation services for 100+ languages
Software maintenance and upgrades
Onboard repair scheduling and event coordination
Scheduling of optional annual preventative maintenance checks
An annual airtime service review that includes a customized airtime service analysis and report, and a review of any recommendations resulting from your optional preventative maintenance check
Premium Package: Adds expanded coverage for other KVH or third-party equipment and services that are part of your KVH-deployed solution to the great features provided in the Standard Package.
Global Package: This comprehensive package adds valuable remote port repair coverage to the Premium Package's great features.
Our standard mini-VSAT Broadband system warranty of two years’ parts and labor is among the best in the industry. Choosing an optional Extended Warranty enables you to protect your investment for a period of up to five years from initial activation.
Preventative Maintenance Checks
You may also want to consider adding Preventative Maintenance Checks as part of your upgraded technical support program. As with any sophisticated technology, especially equipment exposed to the outdoors, the KVH TracPhone and other systems can benefit from optional periodic maintenance checks to maximize uptime and identify possible failure modes before they affect your crews and operations.
We look forward to talking with you about purchasing a preventative maintenance check either as a standalone annual service or as part of your complete airtime and service bundle.
Another advantage of KVH OneCare? Your peace of mind, which no one can put a price on but you.